Adobe takes 48 hours to email Creative Cloud serial numbers

In April of this year Adobe unveiled a brand new version of its subscription service named Inventive Cloud to coincide with the release of Creative Suite 6. For lots of people Creative Cloud tends to make quite a bit of sense because it replaces the need to invest a large number of dollars for Inventive Suite using the capability to pay a monthly subscription.

We've all turn out to be used to subscription services. You hand more than your credit card or PayPal details soon after filling out a web based form. In return, that you are emailed a serial number which activates the computer software for use, and continues to permit access provided that you pay each month.

Usually the e-mail containing your serial number takes a number of minutes to arrive the moment payment is complete. Within the worst circumstances I've been kept waiting an hour for that mail to arrive. But for some reason Adobe can't even supply your Creative Cloud serial number inside a day, let alone an hour.

Pat Dryburgh, a user interface designer, skilled this initially hand. Sitting in an airport in San Francisco, he decided to sign up for Inventive Cloud as his Photoshop 6 beta had just expired. Figuring he could get some perform completed through the flight he went through Adobe's subscription process and sat there waiting for the serial number to arrive in his inbox. It didn't. In fact, for the next 48 hours it didn't arrive, which means Pat got absolutely no function performed for the complete weekend let alone the flight.

If this was a boxed product you could count on it to take up to two days to arrive inside the post. But this is a digital item that Adobe is pleased to immediately take your money for. A lot of other services also perform this way and manage to deliver serial numbers in minutes via e-mail, so why can't Adobe?

Pat even went so far as to initiate an internet chat with Adobe assistance to find out what was taking so lengthy. He was told serial numbers take between 24-48 hours to arrive. When his request got escalated he was once more told the 24-48 hour delivery window remained in place.

So, anybody contemplating signing up for a Creative Cloud subscription realize that your buy may possibly remain unusable for up to two days. If Adobe is reading this, I think your system demands evaluation and serial numbers must be delivered in below 5 minutes once a customer's payment has been processed.
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